BE PART OF THE FAMILY!

Fraud Researcher

Job Description

As a Fraud Researcher/Analyst, you will be a crucial point of contact between our company and loan/grant applicants. You will play an important role in maintaining the integrity and security of our operations by conducting initial assessments of loan/grant applications and identifying potential fraudulent activities. Your responsibilities will include confirming fraud duplicates, detecting patterns of fraudulent behavior, and ensuring that all applications adhere to our standardized validation processes for documentations and security questions. Effective communication with customers and applicants will be essential as you request additional documents and verify authenticity through security questions. You will collaborate with cross-functional teams to analyze data, identify trends, and develop strategies to mitigate fraud risk. It will be important to maintain accurate records, stay updated on industry trends, and uphold the highest standards of professionalism and ethical conduct.

Qualifications

  • Proven experience in fraud mitigation and/or trust and security-related roles, showcasing a strong track record of successfully identifying and preventing fraudulent activities.
  • Excellent verbal and written communication skills, enabling clear and effective communication with customers, applicants, and internal stakeholders in a professional manner.
  • Customer service/relations experience, demonstrating the ability to handle sensitive situations with empathy, patience, and a customer-centric approach.
  • Strong attention to detail, ensuring meticulous analysis of complex data sets and the ability to identify subtle fraud patterns and indicators.
  • A reliable internet connection with a minimum speed of 15-20 Mbps, allowing for seamless remote work and uninterrupted access to essential systems and tools.
  • A genuine passion for continuous learning and a proactive approach to expanding knowledge and skills in fraud detection and prevention, staying up-to-date with industry trends and emerging techniques.
  • Versatility, flexibility, and adaptability to thrive in a fast-paced environment where fraud challenges evolve rapidly, and the ability to quickly adjust strategies and approaches accordingly.
  • Consistency in upholding high standards of integrity, confidentiality, and compliance with regulations and industry standards to maintain the trust and confidence of our customers.
  • Respect for company rules and regulations, demonstrating ethical conduct and a strong commitment to protecting customer information and privacy.

Please note: This position requires working the non-negotiable GY shift, ensuring comprehensive coverage and effective fraud detection and prevention measures.

Industry

Lending

Field

Set-Up

Location

Hours

Shift Schedule

Hiring

Level

Jobs

Benefits

Paid Leaves

Company events

Health insurance

Life insurance

Paid training

Work from home