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General Virtual Assistant

Job Description

As a General Virtual Assistant, you will be responsible for ensuring clear and effective communication with clients and potential clients. This will involve managing and maintaining a database of clients, ensuring data integrity, and responding to client inquiries promptly and professionally, both by phone and email. You will also be responsible for organizing and managing a calendar, scheduling meetings and appointments accordingly, as well as taking transcription and handling all correspondence with proficiency. In addition to these duties, you will be responsible for arranging travel, ensuring a smooth and efficient process for the client. You will proactively look for ways to help the client’s business thrive, drive more traffic, and increase conversions, demonstrating a strong commitment to the success of the business. You will also manage billing and accounting procedures with accuracy and attention to detail, and prepare and distribute e-mail newsletters to keep clients informed. As part of your role, you will prepare and collate proposals and meeting materials, ensuring timely and professional delivery. You will escalate any issues as necessary to ensure prompt resolution, and you will complete any additional duties as requested by the client, demonstrating a strong work ethic and commitment to excellence.

Qualifications

  • Excellent verbal and written communication skills, with the ability to communicate effectively with team members, stakeholders, and clients, and the ability to produce high-quality written materials.
  • Proven ability to work independently, demonstrate initiative, and solve problems in a proactive manner, ensuring the smooth operation of all aspects of the marketing team’s activities.
  • A strong passion for continuous learning, keeping up-to-date with the latest trends, techniques, and best practices in the field of marketing and applying these to drive results.
  • Resilient and self-motivated, demonstrating a positive attitude, adaptability, and the ability to overcome challenges and setbacks.
  • Dependable, reliable, and consistent, demonstrating a strong work ethic and a commitment to achieving goals and delivering results.
  • Versatile, flexible, and adaptable, demonstrating the ability to work effectively in a dynamic, fast-paced environment and adapt to changing priorities and requirements.
  • Displaying confidence, proactivity, and resourcefulness, demonstrating the ability to take ownership of tasks, generate ideas, and make sound decisions.
  • Highly organized, with strong project management skills and the ability to manage multiple tasks and priorities simultaneously.
  • Possessing empathy, patience, and understanding, demonstrating the ability to build positive relationships with clients and team members and handle sensitive issues with tact and diplomacy.
  • Trustworthy and honest, demonstrating integrity and confidentiality in all interactions and maintaining high ethical standards.
  • Demonstrating professionalism in all interactions, including maintaining a positive attitude, demonstrating empathy and understanding, and providing excellent customer service.
  • A strong commitment to upholding company rules and regulations, demonstrating compliance with all relevant policies and procedures at all times.
  • Approachable and able to work well in a team, building positive relationships and collaborating effectively with colleagues and stakeholders.
  • Capable of multitasking effectively and working under pressure, managing multiple priorities and deadlines without compromising quality or accuracy.
  • Keen attention to detail, ensuring all work is completed to a high standard, and errors are identified and corrected promptly.
  • Familiarity with social media platforms, such as Facebook, Twitter, Instagram, LinkedIn, and others, and the ability to use these platforms effectively to support marketing campaigns.
  • Availability and flexibility to work long hours as required, including outside of normal business hours, and being reachable and responsive at all times to support the needs of the team and clients.

Industry

Not Specified

Field

Set-Up

Location

Hours

Shift Schedule

Hiring

Level

Jobs

Benefits

Paid Leaves

Company events

Health insurance

Life insurance

Paid training

Work from home